Davies March can help you implement a scalable customer self serve experience on your new or existing core platforms. Improving customer experience, lowering inbound customer enquiries and reducing operating costs by implementing digital channels for customers to buy and renew policies, raise FNOL’s and follow claims resolution activities that may include external suppliers.

In addition to working with your digital teams and/or digital agencies Davies March work with Low Code providers to deliver solutions faster and more frequently.

Motor Insurance Self Service

Home Insurance Self Service

Insurers leverage partners and insuretech providers to deliver elements of the scoping and claims resolutions. Whilst these suppliers lower costs and provide resolution outsourcing it is important that claims agents can see the supplier progress against the case to answer customer enquiries and make this data available in your core platform to present to customers in digital channels.

Davies March is familiar with the integration capabilities of many of the key suppliers and can support your data integration strategy

If you are providing products that require visits to customers or insured items locations then you will be looking for a solution to optimise the visit schedules, data available to the field agent and capture of data and activity by the field agent.

Davies March can help you build or configure your field services application to meet your requirements.

As insurers develop and deploy greater automation and ‘straight through processing’ concern is raised as to managing and/or improving the liability position. Davies March can help you implement new solutions and leverage technology to implement controls that maintain or improve your liability position.

Technology Supported Process Engineering

There is significant scope to reduce cost and handling times through process engineering. This benefit can is often only fully realised with the rapid deployment of technology tweaks and enhancements.

Davies March can help design and enhance your technology change function to allow rapid deployment of changes to support process engineering or to support test and learn.

Across all organisations there is need for micro applications to solve business problems, be these standalone or integrated with core solutions. Often the business may seek to solve these with less optimised Excel or Access database solutions. Davies March can provide a capability to rapidly build and operate these Micro Applications leveraging commonly used Low Code tools found at Insurers.